topic Re: Activation in Get Support

Activation

Ugh2 — Sun, 13 Apr 2025 21:11:08 GMT

A new subscription was set up and payment went through. On step 6 the activation failed. How do I resolve this?

Re: Activation

Chalupa_Batman — Sun, 13 Apr 2025 21:14:02 GMT

@Ugh2 wrote:
A new subscription was set up and payment went through. On step 6 the activation failed. How do I resolve this?

If you're having issues with activation, you need to use the app to finish it off. Once you've used the app to finish it off, your account should be active. If it's not working for you, you can create a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation

porcupine — Sun, 13 Apr 2025 21:15:44 GMT

Contact and agent to help you resolve your issue did you reply yes when you received your text messages and then you replaced your sim card

Re: Activation

Ugh2 — Sun, 13 Apr 2025 23:20:08 GMT

I never made it to the part of replacing the sim card. It failed right at that point.

Re: Activation

Ugh2 — Sun, 13 Apr 2025 23:20:43 GMT

I sent in a ticket. Still waiting

Re: Activation

slusagm — Sun, 13 Apr 2025 23:34:36 GMT

Try the new sim card first

And support usually need a bit of time to reply, 1 or 2 hours. check Community inbox

Re: Activation

Ugh2 — Wed, 16 Apr 2025 23:30:08 GMT

Three days later and my issue has been resolved. Thanks to all of you for your replies and help and all of the customer care agents help.