topic Re: Have the points back decreased? in Get Support

Have the points back decreased?

andy889 — Sun, 13 Apr 2025 20:39:59 GMT

I was always getting 1.15 points per month, but in April, I only received 0.40. My plan has stayed the same, so I don't understand the reason for the decrease in points. Has anyone else noticed a drop in their monthly points?

Thanks in advance for the replies.

Re: Have the points back decreased?

hairbag1 — Sun, 13 Apr 2025 20:57:20 GMT

@andy889

~~did your plan get changed this past month~~ ? Did you redeem points to pay for regular plan costs last time ?

Re: Have the points back decreased?

Phil_Adelphus — Sun, 13 Apr 2025 20:58:20 GMT

@andy889 You only get points for actual money payment, so if you use points to decrease your bill you won't get points from the points.

Re: Have the points back decreased?

Chalupa_Batman — Sun, 13 Apr 2025 20:59:02 GMT

@andy889 wrote:
I was always getting 1.15 points per month, but in April, I only received 0.40. My plan has stayed the same, so I don't understand the reason for the decrease in points. Has anyone else noticed a drop in their monthly points?
Thanks in advance for the replies.

If you have concerns over the points and feel they are incorrect, you may create a ticket for a CS Agent to investigate the reason why and adjust as needed.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage