topic Re: Newly activated subscription does not work with e-sim, need help cancelling + refunding in Get Support

Newly activated subscription does not work with e-sim, need help cancelling + refunding

Kunkhen — Sun, 13 Apr 2025 18:04:40 GMT

same as title, device showed it was e-sim compatible through IMEI but failed to activate

Re: Newly activated subscription does not work with e-sim, need help cancelling + refunding

Chalupa_Batman — Sun, 13 Apr 2025 18:05:52 GMT

@Kunkhen wrote:
same as title, device showed it was e-sim compatible through IMEI but failed to activate

What phone do you have? If it did say it's eSIM compatible, it may just be an error and a CS Agent can help you resolve it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Newly activated subscription does not work with e-sim, need help cancelling + refunding

Kunkhen — Sun, 13 Apr 2025 18:06:55 GMT

Thanks @Chalupa_Batman It's an iPhone 16 plus brand new, let me try and trouble shoot before going through with this.

Re: Newly activated subscription does not work with e-sim, need help cancelling + refunding

Chalupa_Batman — Sun, 13 Apr 2025 18:08:17 GMT

@Kunkhen wrote:
Thanks @Chalupa_Batman It's an iPhone 16 plus brand new, let me try and trouble shoot before going through with this.

Hey @Kunkhen Oh for SURE it should work. Just wondering, is it an iPhone 16 Plus from North America? Sometimes folks have issues with foreign iPhones.

Re: Newly activated subscription does not work with e-sim, need help cancelling + refunding

slusagm — Sun, 13 Apr 2025 18:10:44 GMT

Check if the PM esim is installed already, check Settings ->cellular screen

Or check if PM sent you a Welcome email. there should be an esim QR code for you to scam and install

If you need PM to help, , since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage