topic Re: Help, my sim card is not activating in Get Support

Help, my sim card is not activating

Elaine1234 — Sun, 13 Apr 2025 15:30:56 GMT

Hello, my sim card is not activating and the system is now asking me to pay again.

can someone please check my account and help me sort this out?

Re: Help, my sim card is not activating

softech — Sun, 13 Apr 2025 15:34:36 GMT

did you use Public Mobile app to complete the activation? if you were only using the browser and not the app, please download the app and login with the same email address to complete the activation (it won't ask you to pay again)

if you already used the app, try the sim card in a phone and see if it connects to PM network. If not, then ask PM CS agent to help. You can engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Help, my sim card is not activating

Elaine1234 — Sun, 13 Apr 2025 15:40:05 GMT

yes I did download the app but didn't work

Re: Help, my sim card is not activating

Elaine1234 — Sun, 13 Apr 2025 15:42:54 GMT

It's now saying that my simcard is already in use.

Re: Help, my sim card is not activating

hTideGnow — Sun, 13 Apr 2025 15:43:34 GMT

hi @Elaine1234

we are just customers like you here, and we cannot help much in this case. Please ask PM support to check the activation on the system.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage