topic Re: Changed my plan but it did not work in Get Support

Changed my plan but it did not work

Santar — Sun, 13 Apr 2025 02:25:10 GMT

Hi all,

My billing cycle is from around the 5th to the 5th. Over 4 weeks ago on March 8th I changed my plan and set it to change on the next auto-payment renew date (April 5).

Just got my credit card statement and I've been charged for the old, more expensive plan, and the new plan did not activate when it said it would. It also appears looking through current plans that the one that I chose is no longer available. Hope someone can help, thank you

Re: Changed my plan but it did not work

Sansan — Sun, 13 Apr 2025 02:49:03 GMT

@Santar clear cache, log out and back again and see if the plan did infact change. If not I would schedule another one for Change on Renewal for next month and keep a screenshot.

Re: Changed my plan but it did not work

Santar — Sun, 13 Apr 2025 03:12:30 GMT

Thanks for the response. Clearing cache then logging back in did not change anything. I'm more annoyed that I got charged again for the old plan.

Re: Changed my plan but it did not work

hairbag1 — Sun, 13 Apr 2025 03:15:40 GMT

@Santar wrote:
Thanks for the response. Clearing cache then logging back in did not change anything. I'm more annoyed that I got charged again for the old plan.

only Customer Support can help you now. Using the app, log in to your account > Support > scroll down to Chat with an Agent to start the process.

Re: Changed my plan but it did not work

Santar — Sun, 13 Apr 2025 04:48:56 GMT

Okay, thank you