https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328138#M913099 <P>Last month (around 15th. March), I made a change to my subscription plan i.e from $25/month for 1 GB data to $25/month for 10 GB data. It gave me option to do it right away or from the next subscription renewal date of 28th. March. I opted for the next renewal date of 28th. March in the system and submitted my order/request, hoping that it will take effect on 28th. March. However, upon checking today, I observe that my subscription did not get change and the old plan is continuing. I am disappointed and want my&nbsp; order request for subscription change be honored. Waiting for a solution from Public mobile team. Thanks.</P> Sun, 13 Apr 2025 03:04:25 GMT Priyambada 2025-04-13T03:04:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328138#M913099 <P>Last month (around 15th. March), I made a change to my subscription plan i.e from $25/month for 1 GB data to $25/month for 10 GB data. It gave me option to do it right away or from the next subscription renewal date of 28th. March. I opted for the next renewal date of 28th. March in the system and submitted my order/request, hoping that it will take effect on 28th. March. However, upon checking today, I observe that my subscription did not get change and the old plan is continuing. I am disappointed and want my&nbsp; order request for subscription change be honored. Waiting for a solution from Public mobile team. Thanks.</P> Sun, 13 Apr 2025 03:04:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328138#M913099 Priyambada 2025-04-13T03:04:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328140#M913101 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/542700">@Priyambada</a>&nbsp;</P><P>click on the orange bubble, bottom right side of page to start process of Customer Support. Let them know your issue and they should be able to fix.</P><P>added...if using the app..log in to your account &gt; Support &gt;...scroll down to Chat with an Agent</P> Sun, 13 Apr 2025 03:12:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328140#M913101 hairbag1 2025-04-13T03:12:48Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328541#M913387 <P>I have had the same problem for the past two renewal cycles. Set up a suuport request and have no response? Any suggestions, anyone?</P> Mon, 14 Apr 2025 21:03:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328541#M913387 MLVokey 2025-04-14T21:03:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328542#M913388 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/534621">@MLVokey</a>&nbsp;</P><P>did you use Incongito/private/secret mode on your browser to login My Account? Use this special mode to avoid problem with browser cache, it might have changed, just browser cache didn't show correctly</P><P>and with PM support, did you check the Community inbox for agent's reply?&nbsp;<BR /><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A></P><P>Just message them again if no reply</P> Mon, 14 Apr 2025 21:08:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-account-did-not-get-updated-with-a-revised-plan-that-I-had/m-p/1328542#M913388 hTideGnow 2025-04-14T21:08:15Z