topic Port Number in Get Support

Port Number

Audrey56 — Sat, 12 Apr 2025 23:38:14 GMT

How do I re initiate a port request. I had the PM sim card in the phone when I did the port, now I'm not getting the text message. I have the old sim back in the phone again.

Re: Port Number

Dunkman — Sat, 12 Apr 2025 23:46:54 GMT

@Audrey56

When you had the Public mobile SIM card in your phone, did you have any service with PM? If it is a stuck port, with your PM SIM card, you should be still able to make outgoing calls and texts. Just unable to receive calls and texts on your ported number. Data also should be working.

Re: Port Number

Audrey56 — Sat, 12 Apr 2025 23:56:19 GMT

When I started the sign up process I selected transfer number so I didn't get a new number. I have no service with the PM sim card

Re: Port Number

Dunkman — Sun, 13 Apr 2025 00:27:23 GMT

@Audrey56

If you have no service with PM SIM card, that means that your account was not set up properly. You will need to contact customer service agent.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port Number

Audrey56 — Sun, 13 Apr 2025 00:37:44 GMT

Thank you

Re: Port Number

BKNS27 — Sun, 13 Apr 2025 03:06:40 GMT

@Audrey56

Did you reply to the text from your previous carrier with the old SIM confirming with YES that you are porting over to PM?

Re: Port Number

Audrey56 — Sun, 13 Apr 2025 12:30:27 GMT

Yes I did, but then I took out the out sim and put in the PM sim. I think that's where I got messed up. Now I can't get the verification text message to continue

Re: Port Number

BKNS27 — Sun, 13 Apr 2025 15:53:54 GMT

@Audrey56

Your old SIM should still work for about 2 hours so the 2FA code should come through then power off the phone and switch to the PM SIM.

At this point contact a CS_Agent.