topic Re: Subscription, transfer number and activation in Get Support

Subscription, transfer number and activation

Hodder — Sat, 12 Apr 2025 16:47:14 GMT

I switched my daughter number to Public Mobile, followed the same process with my cell and lost all functionality unless connected to wiFi, cannot make or receive calls. Tried going the CS route but that’s useless. When I login it asks for email and cell/text authentication, email, no sweat but cell will not receive texts to get past this step. Shut-off and restarted phone, pulled SIM card etc.

Has anyone ran into this?

Re: Subscription, transfer number and activation

Phil_Adelphus — Sat, 12 Apr 2025 16:54:20 GMT

@Hodder By chance did you try to put both numbers on the same account? Every phone number needs its own account and different email address. If you try to do two in one it will overwrite the first one. If you can't open a ticket via the chatbot, send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription, transfer number and activation

slusagm — Sat, 12 Apr 2025 16:54:24 GMT

You pulled the sim card of the old provider yet?

If you have everything checked, ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription, transfer number and activation

Hodder — Sat, 12 Apr 2025 16:57:33 GMT

No sir, separate email accounts. My daughters account, no issues. I have even tried a second email for me and paid again and was going to cancel the first one but no dice on that activation as it’s tied to the same cell # is my guess. So frustrating, I’m sure it’s a fine service but certainly reflects the issues if you have trouble.

Re: Subscription, transfer number and activation

Phil_Adelphus — Sat, 12 Apr 2025 17:01:45 GMT

@Hodder Just to clarify, I was referring to separate Public Mobile accounts as well as separate emails, since Public Mobile does not have family plans. Sometimes there can be cache issues when using the app and it doesn't completely clear the previous log in. You'll need to contact customer service to sort it out for you.

Re: Subscription, transfer number and activation

Hodder — Sat, 12 Apr 2025 17:04:53 GMT

Yes, shut-off phone, pulled sim and reversed the process. Tried with Sim in and out but nada.

Re: Subscription, transfer number and activation

Hodder — Sat, 12 Apr 2025 17:06:27 GMT

Correct, separate email and accounts, I think it stops the process on the second account/email as it’s the same cell number to be transferred and it can’t do that.