topic Re: Verification in Get Support

Verification

SZK0808 — Sat, 12 Apr 2025 20:47:11 GMT

We have been a Public Mobile customer for several years. Recently we changed our phone numbers on the website as we have moved provinces. Today I tried to log into our 2 accounts and discovered that the verification codes are being sent to our old numbers rather than the new numbers. So as I can't log into my account, I had to set up a new email address to create a new account of which I am currently writing this post. It has been very frustrating and I would have thought of all places that this issue would occur, that it wouldn't be with the provider that I actually changed my number with. Can anyone help, or should I be trying to contact Public? Thank you

Re: Verification

hairbag1 — Sat, 12 Apr 2025 16:01:39 GMT

@SZK0808

use this link to message Customer Support...they'll help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Verification

Dunkman — Sat, 12 Apr 2025 16:02:11 GMT

@SZK0808

Known glitch in the system when you change phone numbers. PM is aware and working on a fix.

Can you get 2FA code via email instead? There should be a link " Didn't recieve code" and that should then offer the email 2FA code. Then you can access your account. Go to Eversafe settings and then change phone number. If that does not work, you will need to contact customer service agent.

Re: Verification

SZK0808 — Sat, 12 Apr 2025 16:04:15 GMT

Thanks for that advice. I am going to try it, but I have to log out of this account before I can log into the other. Cheers. SZK0808

Re: Verification

Meow — Sat, 12 Apr 2025 16:33:12 GMT

@Dunkman wrote:
@SZK0808
Known glitch in the system when you change phone numbers. PM is aware and working on a fix.

WHY so many glitches at PM? Don't they have a QA department?
How difficult it will be to 'employ' few customers to do real life testing of a new or existing features? Reward them with free data or minutes or few points.

Re: Verification

hairbag1 — Sat, 12 Apr 2025 17:09:56 GMT

@Meow, @Dunkman

good points. Also..Public Mobile should use the Announcement section to let us all know of known glitches and upsets.

Re: Verification

Meow — Sat, 12 Apr 2025 19:30:55 GMT

@hairbag1 wrote:
Public Mobile should use the Announcement section to let us all know of known glitches and upsets.

Do you Really think any company will admit they are not perfect?