topic Re: Texting not working in Get Support

Texting not working

JROG — Sat, 12 Apr 2025 03:50:44 GMT

I text out ,looks like they have gone out.

I'm not receiving & mine are not getting to my contacts

edited by computergeek541: edited category label as discussion isn't about a self serve account issue

Re: Texting not working

Dunkman — Sat, 12 Apr 2025 00:45:26 GMT

@JROG

More details may be helpful.

New customer versus old?

Did texting work before? data? talk?

Which model phone? Using iMessage or RCS chat?

Re: Texting not working

hTideGnow — Tue, 21 Jul 2026 16:42:40 GMT

hi @JROG

Android or iPhone?

first, if you just joined PM, make sure the old carrier sim card is removed, if esim, disable it. So, Public Mobile sim should be the only one left

if you have an iPhone, you can:
Go to Settings on your phone, Then to Messages/FaceTime, Switch iMessage/FaceTime OFF
And go to Settings, then Phone and then My Number to remove the phone number
Wait 5 minutes and reboot the phone
Then go to Settings, Phone, My number and put the number back
And go to Settings, Message/FaceTime and turn iMessages/FacekTime back ON again
Wait for it to finish activating in iMessage

But if yours is an Android:
uninstall Google Message
Reboot phone and reinstall (or update) the Google Message from Play Store.
You might also want to go to Google Message Settings menu and make sure RCS is enable and registered