topic Re: Entered wrong phone number in Get Support

Entered wrong phone number

HeleneM — Fri, 11 Apr 2025 23:44:08 GMT

My son put in the wrong phone number when trying to set up his account. He now can't access his account because Eversafe sends the sms to the wrong number. I am going round in circles trying to get an answer.

Re: Entered wrong phone number

Dunkman — Fri, 11 Apr 2025 23:53:28 GMT

@HeleneM

You sometimes can get 2FA email instead of text. Does he see "didn't receive code" link? Click on that link and it should offer email 2FA instead.

Re: Entered wrong phone number

HeleneM — Sat, 12 Apr 2025 03:04:56 GMT

Unfortunately, that option doesn't come up. He just gets a screen offering text or voice message, but it is now going to a different number we don't recognize. Thank you for trying.

Re: Entered wrong phone number

softech — Sat, 12 Apr 2025 03:24:22 GMT

@HeleneM

So, you son put in the wrong phone number for porting? PM CS agent can help to change back to the correct one. You just need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Entered wrong phone number

HeleneM — Sun, 13 Apr 2025 01:55:07 GMT

Thank you for your help, he got it sorted out today.