topic Re: Can/Us/Mex contest and new subscription in Get Support

Can/Us/Mex contest and new subscription

DMP85 — Fri, 11 Apr 2025 20:14:08 GMT

I signed up for this new subscription, 5G, 20 gig, over a month ago and still not updated

Re: Can/Us/Mex contest and new subscription

hTideGnow — Fri, 11 Apr 2025 20:50:20 GMT

hi @DMP85

what is not updated? you don't see the plan or you are asking for update with the Mexico contest?

Re: Can/Us/Mex contest and new subscription

BKNS27 — Fri, 11 Apr 2025 20:50:32 GMT

@DMP85

Did you port your old number to PM or did you pick a new number?

Currently there are no 20gb plan. The Mexico contest are for new members but there are invites for existing members.

Re: Can/Us/Mex contest and new subscription

DMP85 — Fri, 11 Apr 2025 21:20:19 GMT

I was invited as an existing member to the new plan

Re: Can/Us/Mex contest and new subscription

DMP85 — Fri, 11 Apr 2025 21:20:49 GMT

I don’t see the plan on my account

Re: Can/Us/Mex contest and new subscription

hTideGnow — Fri, 11 Apr 2025 21:36:16 GMT

HI @DMP85

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in). After you logged in , check the current Plan details to see if you are already on the new plan. Also check Change Subscription page to see if there is a scheduled plan change on next renewal.

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage