topic Re: Cancel porting and subscription in Get Support

Cancel porting and subscription

AL59_10 — Fri, 11 Apr 2025 19:56:52 GMT

I'm not able to get my number ported and I have been at this all day. I'm a senior and this is very difficult. And, am I being charged now without having activated my SIM? This is very time consuming and stressful.

Thanks

Re: Cancel porting and subscription

Phil_Adelphus — Fri, 11 Apr 2025 19:55:41 GMT

@AL59_10 Although you are charged upfront (Public Mobile is prepaid) your cycle doesn't begin until the sim is activated. You can get help from Public Mobile support by sending a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page, or tap your avatar for messages.

We in the community may be able to advise if we know exactly what the problem is and you care to explain what you have done so far (no personal info though as this is public)

Re: Cancel porting and subscription

BKNS27 — Fri, 11 Apr 2025 20:56:15 GMT

@AL59_10

To activate your SIM and account. You need to download the PM app on your phone. If you activated your SIM on your computer. You need to complete the activation on the PM app.