topic Re: Trying to Port out in Get Support

Trying to Port out

SBC — Fri, 11 Apr 2025 03:31:49 GMT

For some reason I am not getting the SMS from Public Mobile when I try to Port my phone out.

Is there an easier way to request another sms?

Re: Trying to Port out

Techfish — Fri, 11 Apr 2025 03:57:29 GMT

Have you tried resubmitting the port request through your new carrier? Also, you would need to keep your Public SIM inserted to receive the verification message.

If that does not help, you could contact a Public agent by ticket or private message (CS_Agent) and they could assist you.

Re: Trying to Port out

SBC — Fri, 11 Apr 2025 04:07:44 GMT

I am on Esim for both have dual sim on but keeping it all to PM until I receive this SMS. I have submitted a ticket but no one has responded yet. I am waiting 😕

Re: Trying to Port out

Techfish — Fri, 11 Apr 2025 04:58:57 GMT

They should respond in the morning during business hours.

Re: Trying to Port out

BKNS27 — Fri, 11 Apr 2025 08:22:49 GMT

@SBC

If you didn't receive the confirmation text then you need to have your new carrier contact PM to resend the confirmation text. Your PM account must be active to receive tgmhe text with the PM SIM in your phone.