topic Can’t change my subscription in Get Support

Can’t change my subscription

Rk190 — Fri, 11 Apr 2025 01:04:01 GMT

Now subscribed to 34 for 50 gb 5g I can see another subscription plan for 34 for 60gb so I tried to change but it’s showing error that “ change failed try again or use different payment method.”

Re: Can’t change my subscription

BKNS27 — Fri, 11 Apr 2025 01:28:35 GMT

@Rk190

You will need to login your account and go to Subscription tab>Manage Subscription>Change Subscription and see if you are eligible for this plan.

If you are on the PM general website then it is for new activations but check your account.

If it is in your account, change plan on your next renewal date. PM is not prorated for unused days.

Re: Can’t change my subscription

hairbag1 — Fri, 11 Apr 2025 01:49:52 GMT

@Rk190

not all customers have options to select all current plans...you must log in to your Public Mobile account to see which plans you can select.

Re: Can’t change my subscription

Rk190 — Fri, 11 Apr 2025 01:52:55 GMT

It’s showing in my account that plan.

Re: Can’t change my subscription

funpig1 — Fri, 11 Apr 2025 01:53:26 GMT

@Rk190

If that $34 60G 5G is truly available in your Change Subscription, I suggest that you take a screenshot just in case that option disappears. You may need to contact a customer service agent to sort this out and they may ask for proof that the plan was available to you.

Re: Can’t change my subscription

Rk190 — Fri, 11 Apr 2025 01:53:38 GMT

I am checking through public mobile app and into my account it’s showing this plan.

Re: Can’t change my subscription

hairbag1 — Fri, 11 Apr 2025 02:03:21 GMT

@Rk190

others have been reporting similar problem trying to change their plans as you are. As long as you see that plan is available in your account (take a screenshot and save it)..click the orange bubble on lower right side to start process of Customer Support...they should be able to help you. If that method fails, use this link to message Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437