topic Re: Service not working in Get Support

Service not working

Angela_John27 — Thu, 10 Apr 2025 20:58:47 GMT

I have my regular monthly billing for my credit card and it shows that payment has been made but I cannot receive any calls since 17 march and not even connect to voicemails. Because of this, I was not able to make important calls and missed the medical appointments calls from my therapist. They said they were not able to contact me. Even I cannot contact them. Both incoming, outgoing are blocked. Also voicemail service. Data services is also not working.
There is no way to contact customer service at public mobile and the chatbox has general AI answers. This is highly unprofessional especially when you take money in advance and I have paid for the service. Who will be accountable for all the calls that got missed in the last month?

Re: Service not working

TheSterlinger — Thu, 10 Apr 2025 21:02:09 GMT

Most unfortunate,

Check this message see if that might be what you are experiencing. Did you get a message from Public Mobile recently advising you of the change?

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Service not working

Angela_John27 — Thu, 10 Apr 2025 21:05:29 GMT

No. I have not experience service disruption but complete stoppage. Tried at different times, different places. The last call that was received was 17 March

Re: Service not working

BKNS27 — Thu, 10 Apr 2025 21:08:14 GMT

@Angela_John27

Type in Submit a Ticket in the Chatbot to connect with a CS_Agent to investigate the issue.

Re: Service not working

TheSterlinger — Thu, 10 Apr 2025 21:20:49 GMT

I'm assuming your account is paid up to date.

You could try a few things in the meantime then. If you have sim card, take it out and try it in another phone if you have and test it.

Reset your phone networks.

Turn airplane mode and on and restart phone.

What type of phone do you have?

Re: Service not working

Angela_John27 — Thu, 10 Apr 2025 21:23:15 GMT

I tried that. They are asking to restart again and again. Have already done it twice. Moreover they are asking to explain the issue again. How much more can I say? Its simple - I am not able to make or receive calls, not even the voicemail. It shows dialing and then gets disconnected by itself.

Re: Service not working

Angela_John27 — Thu, 10 Apr 2025 21:26:48 GMT

Its a Samsung Galaxy android phone.
I have restarted it twice, but still the same. I have been using the same phone with same sim card for months. If problem would be with the phone, it would have happened earlier. Whatever has changed, its after 17 March. I checked my payment, its auto paid and last payment has gone on 24th March which is advance payment and so I am covered till 24 April.

Re: Service not working

Angela_John27 — Thu, 10 Apr 2025 21:36:37 GMT

I have checked my calling history. The last call that was received was 17 March. I tried to call voicemail from 21st March but the call never went through. None of the calls after that went through or was received. I tried to turn on the airplane mode and restarted the phone again 10th time now - nothing has worked.

Re: Service not working

BKNS27 — Thu, 10 Apr 2025 21:40:24 GMT

@Angela_John27

Try dm them if Chatbot isn’t working for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service not working

TheSterlinger — Fri, 11 Apr 2025 01:58:18 GMT

Sounds odd. Did you check your texts messages for anything from Public Mobile? Or you might have deleted it.

People did get messages sometime in February or March advising of change in the service pertaining to voice calls effective March 17. But you are saying that you don't even have data.

Well messge them and hopefully this will be resolved soon.