topic Re: Subscription Upgrade Problem in Get Support

Subscription Upgrade Problem

EHMOBILE — Fri, 11 Apr 2025 01:42:35 GMT

I am trying to upgrade my subscription but when I try to process the order, I just get the LOADING message as below and it never finishes. I have tried this multiple times using multiple browsers, all with the same problem.

I would like to complete the upgrade for my next renewal date (Apr 13th) so time is of the essence. Can anybody help?

Thanks

Re: Subscription Upgrade Problem

hairbag1 — Thu, 10 Apr 2025 18:47:27 GMT

@EHMOBILE

others have reported similar issue today. You could click the orange bubble on lower right side of page to start process of Customer Support OR...us this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription Upgrade Problem

EHMOBILE — Thu, 10 Apr 2025 18:51:40 GMT

Thanks... I have sent a CS request.

Re: Subscription Upgrade Problem

hairbag1 — Thu, 10 Apr 2025 19:07:03 GMT

@EHMOBILE wrote:
Thanks... I have sent a CS request.

Let us know when they fix it for you.