topic Re: How can I request a payment processing! I can't use my phone in Get Support

How can I request a payment processing! I can't use my phone

Chimanihk — Thu, 10 Apr 2025 15:02:16 GMT

@CS_Agent I need to request processing of payment so I can get the use of my phone back. It stopped working this morning. My credit card expires at the end of month and the new card is in the mail. I added another card on, but there seems to be no way of requesting a payment processing now so I can have use of my phone again.

I hate the AI support. It is entirely useless!

Re: How can I request a payment processing! I can't use my phone

hTideGnow — Thu, 10 Apr 2025 15:04:26 GMT

hi @Chimanihk

Re: How can I request a payment processing! I can't use my phone

Meow — Thu, 10 Apr 2025 15:06:20 GMT

Payments at PM are self serving.

Log in into your account and manually pay if autopay failed. Another option is to purchase and then apply voucher to your account.

Re: How can I request a payment processing! I can't use my phone

Chimanihk — Thu, 10 Apr 2025 15:05:38 GMT

I am logged into my account and there is no option to pay.

Re: How can I request a payment processing! I can't use my phone

softech — Thu, 10 Apr 2025 15:06:28 GMT

@Chimanihk

then copy and paste this link to access the payment page:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

make a manual payment to renew service. After payment is made, reboot the phone

Re: How can I request a payment processing! I can't use my phone

computergeek541 — Thu, 10 Apr 2025 15:07:00 GMT

Re: How can I request a payment processing! I can't use my phone

Chimanihk — Thu, 10 Apr 2025 15:08:07 GMT

If I click on payments, there is option showing up to pay now. It also says nothing is owing, but when I try to use my phone I get a message telling me have no subscription.

Re: How can I request a payment processing! I can't use my phone

computergeek541 — Thu, 10 Apr 2025 15:09:45 GMT

Re: How can I request a payment processing! I can't use my phone

Chimanihk — Thu, 10 Apr 2025 15:13:33 GMT

The system is slow. The option to pay now finally showed up. This should be fixed. The AI support is useless by the way. Useless. Sends you in circles.

Re: How can I request a payment processing! I can't use my phone

computergeek541 — Thu, 10 Apr 2025 15:20:23 GMT

Re: How can I request a payment processing! I can't use my phone

computergeek541 — Thu, 10 Apr 2025 15:22:30 GMT

Re: How can I request a payment processing! I can't use my phone

BKNS27 — Thu, 10 Apr 2025 16:19:56 GMT

@Chimanihk

Try calling 611 on your phone or call 1-855-4PUBLIC and make a payment with the registered CC since it expires at the end of April.

Re: How can I request a payment processing! I can't use my phone

computergeek541 — Thu, 10 Apr 2025 16:40:55 GMT

@BKNS27 wrote:
@Chimanihk
Try calling 611 on your phone or call 1-855-4PUBLIC and make a payment with the registered CC since it expires at the end of April.

While that can be done to make a payment, the expiry date of the old credit card isn't relevant as the customer has already changed to a different card. Also, it appears that customer has already paid.

Re: How can I request a payment processing! I can't use my phone

Ch1452 — Thu, 24 Apr 2025 23:46:23 GMT

I'm having the same problem. My subscription expired and I'm trying to renew on the day of expiry. No notification that my "subscription" was expiring. Found out when my phone stopped working. Trying to process payment, over and over, and same end result....Not able to process payment at this time. Please try again later. I have tried everything. Tried submitting a ticket only to be told that there's an error and I cannot submit a ticket. LOL Not sure if the savings of using Public Mobile are worth this trouble.

Re: How can I request a payment processing! I can't use my phone

cellphoneuser1 — Fri, 25 Apr 2025 02:58:48 GMT

@Ch1452 wrote:
I'm having the same problem. My subscription expired and I'm trying to renew on the day of expiry. No notification that my "subscription" was expiring. Found out when my phone stopped working. Trying to process payment, over and over, and same end result....Not able to process payment at this time. Please try again later. I have tried everything. Tried submitting a ticket only to be told that there's an error and I cannot submit a ticket. LOL Not sure if the savings of using Public Mobile are worth this trouble.

Trying the payment many times will cause lockout. Try tomorrow or buy a voucher from a store. Some gas stations and convenience stores sell the Public Mobile voucher or recharge.com sells them too.