topic New SIM card doesn't work after registering in Get Support

New SIM card doesn't work after registering

Benedicto — Thu, 10 Apr 2025 15:04:34 GMT

Hello there, can anyone help me please? I registered a new physical SIM, activated it online. subscriptions paid successfully, already pick a number, but when I insert the SIM card to my phone, it won't work. No signal, can't recognize the SIM card. I tried already with other devices still doesn't work.

Re: New SIM card doesn't work after registering

hTideGnow — Thu, 10 Apr 2025 15:16:12 GMT

hi @Benedicto

so, you were using the PM app and got to step 6? Remove the old carrier sim card and try reboot the phone once more.

if same, ask PM support to check, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New SIM card doesn't work after registering

slusagm — Thu, 10 Apr 2025 15:16:29 GMT

you need PM to help to check if the sim was setup right. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New SIM card doesn't work after registering

Benedicto — Thu, 10 Apr 2025 15:21:15 GMT

Thank you for the response. I do appreciate it.