topic Re: Phone issue in Get Support

Phone issue

GTL20 — Thu, 10 Apr 2025 16:59:13 GMT

Right now my cell phone can receive the text message but not the phone call no matter what call-in or call-out. Could anyone know it is the issue of SIM card? Do I have to change a new SIM card. I still can use other apps to make video call but not the phone call. Thank you.

Re: Phone issue

slusagm — Thu, 10 Apr 2025 14:48:55 GMT

is that new account or existing customer?

if new account, make sure you remove the sim card from the old provider. Then Reset network settings and check. But if you are an existing customer, make sure account is active, not suspended

and what phone do you have? it could be a problem with the 3G network change. And your data work?

Re: Phone issue

hairbag1 — Thu, 10 Apr 2025 14:50:19 GMT

@GTL20

try dialing 611 to hear current plan status. If that fails, try logging in with the app or on-line to confirm plan status.

Have you tried rebooting your cellphone. Can you try that sim in a different cellphone (assuming it's a hard sim and not esim).

Re: Phone issue

BKNS27 — Thu, 10 Apr 2025 14:58:11 GMT

@GTL20

No you don’t need a new SIM. They are very robust unless you damage the copper contacts. This could be related to the recent 3G change on PM. This may effect older phones.

Re: Phone issue

GTL20 — Thu, 10 Apr 2025 14:59:29 GMT

I am the royal customer of public. My cell phone was working properly before. It was wet in somehow and I guess it could cause the SIM card lost some function. I wonder if it is possible that the SIM card lose all functions or still has some function after water damage. Thank you.

Re: Phone issue

GTL20 — Thu, 10 Apr 2025 15:05:06 GMT

I use 5G. My other phones use the same Public network have no such issue.