topic Re: PUK recovery in Get Support

PUK recovery

curiosityabout — Thu, 10 Apr 2025 17:13:48 GMT

I need to get a PUK code. Every time I go to the chatbot and enquire how to get it, I get the response to contact the support team: click here. Once I do, I get taken to another chatbot page. Question: By simply clicking on the "click here" icon, does that signal a message to a support member, or am I doing something wrong, as I want to submit a ticket to unlock my SIM card? I am new to this system, so any advice is appreciated.

Re: PUK recovery

hairbag1 — Thu, 10 Apr 2025 06:46:19 GMT

@curiosityabout

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK recovery

hairbag1 — Thu, 10 Apr 2025 06:48:06 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK recovery

hairbag1 — Thu, 10 Apr 2025 06:57:44 GMT

@curiosityabout

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK recovery

BKNS27 — Thu, 10 Apr 2025 08:26:30 GMT

@curiosityabout

You need to type in Submit a Ticket or Contact a Agent on Chatbot for an agent to give you the PUK.

Re: PUK recovery

Phil_Adelphus — Thu, 10 Apr 2025 10:55:29 GMT

@curiosityabout What is the exact error message you are getting on your phone?