topic Re: Reset account email didn't work in Get Support

Reset account email didn't work

BainDJ07 — Thu, 10 Apr 2025 04:54:21 GMT

So long story short, I switched credit cards and could not update the payment info on my son's account. His number was activated before May 2023 and I don't remember the login account details. When I tried to use the "Forget Email" on the login page and typed his number to get a link sent, it always showed "Login Failure". I had to buy a voucher to get his subscription back on this time. Any tips? thanks!

Re: Reset account email didn't work

softech — Thu, 10 Apr 2025 04:58:13 GMT

@BainDJ07 you son's PM account still active?

You might need to engage PM CS agent to sort out the login situation. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there