topic Subscription issues- Need of help while being out for a World Championship in the US in Get Support

Subscription issues- Need of help while being out for a World Championship in the US

Lilylee — Thu, 10 Apr 2025 02:08:32 GMT

Hello, Public Mobile!
I was wondering if I might be able to get some support due to not being able to contact service support as of right now.) Currently, I have a subscription with one of your plans; however, because of a World Championship in the US, I am looking to switch my plan. However, with trying to log into my account on a webpage, I don't remember my email. After tried multiple times to recover my email using the current number from Public Mobile Plans. I still haven't found this email. (This includes searching all my family members' emails and all of mine).
As of right now, I'm quite worried about having contact with others and the capabilities of staying with Public Mobile if I don't have my account (/email I've registered with). On top of this, I do not have information on my current payments.
Thank you very much for taking your time to take this up. Any possibility of contacting me as soon as possible to find a solution would be greatly appreciated.
Thank you,
Lily

Re: Subscription issues- Need of help while being out for a World Championship in the US

Lilylee — Thu, 10 Apr 2025 02:02:42 GMT

To add more information, I do not know if I have an account link with my number (yes, I'm still currently using the number). Also, this number is quite important to me right now.

Re: Subscription issues- Need of help while being out for a World Championship in the US

hTideGnow — Thu, 10 Apr 2025 02:05:48 GMT

hi @Lilylee

since you already try Forgot email , you need PM support to help to sort it out.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription issues- Need of help while being out for a World Championship in the US

Lilylee — Thu, 10 Apr 2025 02:26:51 GMT

Thank you! way ahead of you and already sent one. Hopefully, this will be sorted out before the weekend!