topic Re: After transfer, no text messages in Get Support

After transfer, no text messages

Marpra — Thu, 10 Apr 2025 02:41:12 GMT

Hey, I transferred to public mobility a few days ago. Brand new phone, brand new SIM card. I got an account, transferred my phone number. Did all the things your ‘suppose’ to do in 90min. Talked to virgin, I did everything right on their end. BUT now, I don’t receive text messages on my public mobility- help!?!

Re: After transfer, no text messages

hTideGnow — Thu, 10 Apr 2025 01:42:16 GMT

hi @Marpra iphone or Android?

if iPhone, go to Settings and remove phone number, reboot and then put the phone number back to re-register iMessage. But if Android, uninstall and reinstall Google Message

Re: After transfer, no text messages

Marpra — Thu, 10 Apr 2025 04:25:58 GMT

Thanks for this- I even did a factory reset. On my Android and my old iPhone. I noticed I’m having a similar issue to another frustrated on-boarder- waiting for ‘verification’.

Re: After transfer, no text messages

Phil_Adelphus — Thu, 10 Apr 2025 10:53:47 GMT

@Marpra You can send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page or tap your avatar to access messages. Their hours are 9 a.m. to 10 p.m. eastern time.