topic Re: Urgent - activating my Sim in Get Support

Urgent - activating my Sim

Sunny_1988 — Thu, 10 Apr 2025 02:39:32 GMT

Hi,

Sorry I was not aware that my public mobile sim was not in working order as I had an automatic call forwarding system for this phone # to another phone. It is possible my automatic payments were not taken due to change in my credit card. Now when I call on my phone it says your # is not in service. I do have the sim card and tried logging in online but it does not show me the option to pay any pending balance. Could you please help resolve this issue at earleist possible and re-activate my sim and phone number. I am willing to pay all charges and all penalties associated with it. Thank you in advance

Re: Urgent - activating my Sim

hairbag1 — Thu, 10 Apr 2025 00:49:27 GMT

@Sunny_1988

try dialing 611 to hear current plan status. You can pay with a valid credit card / debit card but you need to know your PM pin number. Alternative is to get vouchers at Shell Gas, London Drug or other retail outlets...then log in to your account either on line or using the app to apply your vouchers.

Re: Urgent - activating my Sim

hTideGnow — Thu, 10 Apr 2025 01:02:25 GMT

hi @Sunny_1988

why don't you login My Account and check the account status? If it is showing suspended, you can renew the plan yourself by clicking on the Pay and Resume services

if you cannot login, check if your account is suspended by using another phone to call 1-855-4PUBLIC, enter your phone number and it will tell you

if you have trouble logging in My Account and need PM support agent to help with login issue, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage