topic Re: I need to change my email in Get Support

I need to change my email

AustinMyra — Wed, 09 Apr 2025 20:44:50 GMT

I need to change my email that’s on my account, I can not currently access the email xxxxxxxxxxxxxxxxxxxxxxxxxx after restoring my phone after it was fixed. Looking to keep my current phone number with the email changed out

Re: I need to change my email

hairbag1 — Wed, 09 Apr 2025 20:42:41 GMT

@AustinMyra

are you currently able to log in to your Public Mobile account ? If so log in using the mobile app > Account > Manage Login (Secured by Eversafe)...in there, you can change your email address for Eversafe.

Re: I need to change my email

slusagm — Wed, 09 Apr 2025 20:49:41 GMT

If you have the password and able to receive 2fa on the phone, you can still use that old email address to login

After logged in, you can update the email address yourself at the Profile-> Manage EverSafe id page

Re: I need to change my email

AustinMyra — Wed, 09 Apr 2025 20:51:26 GMT

I don’t have my password let alone access to my email I used for the account, I am completely locked out. I have an e-sim card if that helps any (:

Re: I need to change my email

Techfish — Wed, 09 Apr 2025 20:53:25 GMT

The best thing you could do is to contact an agent by private message (CS_Agent) who could assist by asking verification questions about your account.

Re: I need to change my email

AustinMyra — Wed, 09 Apr 2025 20:54:55 GMT

I tried but it couldn’t find CS_Agent

Re: I need to change my email

Techfish — Wed, 09 Apr 2025 20:56:27 GMT

Try this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need to change my email

slusagm — Wed, 09 Apr 2025 21:01:53 GMT

if you cannot login, you will have to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need to change my email

AustinMyra — Wed, 09 Apr 2025 21:01:43 GMT

Tysm