topic Re: Can’t change subscription in Get Support

Can’t change subscription

Wtes — Wed, 09 Apr 2025 20:17:10 GMT

You guys charged me and I can’t change my phone plan. Not a payment issue. Please don’t charge me money if you will provide no service

Re: Can’t change subscription

hTideGnow — Wed, 09 Apr 2025 19:02:19 GMT

hi @Wtes

did you try reboot the phone and Reset network settings?

if same, ask PM support agent to help.   submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t change subscription

Yummy — Wed, 09 Apr 2025 19:48:19 GMT

Some plans are not available to every customer. ONLY plans you see on your account are available to you. In most cases you cannot downgrade your plan but only upgrade. If you decide to change plan to any of available plans, do change plan on next renewal so you do not overpay for your service.