topic payment in Get Support

payment

VictorOV — Wed, 09 Apr 2025 17:36:31 GMT

i can not make a payment using 2 differnt card.

can u take a look what is going on?

Re: payment

hTideGnow — Wed, 09 Apr 2025 17:37:56 GMT

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: payment

funpig1 — Wed, 09 Apr 2025 18:02:06 GMT

@VictorOV

This is not an infrequent problem; there have been a lot of similar complaints in the community.

Subscribers should not have to jump through hoops, by buying vouchers etc, so that PM can continue to get paid and so that subscribers do not lose their service.

I suggest that you submit ticket via the chat box or send a private message to a customer service agent requesting that they fix the problem for you and everybody else that is affected:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437