topic Re: Switch from esim to physical sim in Get Support

Switch from esim to physical sim

Alihabeeb — Wed, 09 Apr 2025 20:35:01 GMT

I subscribed for esim package,but my phone isn't compatible with esim. I want to move subscription to physical sim that I have purchased.

Re: Switch from esim to physical sim

funpig1 — Wed, 09 Apr 2025 15:30:14 GMT

@Alihabeeb

Open the App. Tap Account and select Change your SIM card.

Re: Switch from esim to physical sim

Yummy — Wed, 09 Apr 2025 15:30:38 GMT

Go to Profile where you can do:

- Change phone number

- Change SIM number

- Transfer Phone Number

Re: Switch from esim to physical sim

Phil_Adelphus — Wed, 09 Apr 2025 15:35:13 GMT

@Alihabeeb I think if you are in the process of activating a new account with Public Mobile and had opted for esim initially, you will need to contact customer service to change to physical sim. You can send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switch from esim to physical sim

hTideGnow — Wed, 09 Apr 2025 15:38:46 GMT

hi @Alihabeeb

at this stage, you won't be able to make the change yourself, you need PM support to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Switch from esim to physical sim

computergeek541 — Wed, 09 Apr 2025 20:36:13 GMT

@funpig1 wrote:
@Alihabeeb
Open the App. Tap Account and select Change your SIM card.

As the customer's service has never worked, the customer will not be able to get into the Self Serve account to do this.