topic Re: Subscription change not applied in Get Support

Subscription change not applied

Dani8 — Wed, 09 Apr 2025 00:16:38 GMT

Hello all!

Last month (March) I asked for a subscription change to be applied to my account for the next billing cycle (April). A week or so later I received a promo SMS offering a better subscription which I accepted. I thought this promo subscription would be applied to the May billing cycle but it has effectively “replaced” the initial subscription change I requested and I still currently have my original plan which doesn’t have enough data.

Is there still a way to have the request for my subscription change applied this month? I need more data but don’t want to have to pay more for it!

Thanks for your help!

Re: Subscription change not applied

Chalupa_Batman — Tue, 08 Apr 2025 22:12:01 GMT

@Dani8 wrote:
Hello all!
Last month (March) I asked for a subscription change to be applied to my account for the next billing cycle (April). A week or so later I received a promo SMS offering a better subscription which I accepted. I thought this promo subscription would be applied to the May billing cycle but it has effectively “replaced” the initial subscription change I requested and I still currently have my original plan which doesn’t have enough data.
Is there still a way to have the request for my subscription change applied this month? I need more data but don’t want to have to pay more for it!
Thanks for your help!

Hello @Dani8

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription change not applied

TheSterlinger — Tue, 08 Apr 2025 22:16:04 GMT

@Dani8 hi, did you happen to have taken a screenshot at the time of the upcoming changes?

First, log out and back in using secret mode and see if the plan change did indeed happen.

If it didnt and you have a screenshot when you did it in March then perhaps you can send to a cs agent and ask.

They might or might not be able to do it for you. I have seen a few people indicate same so they must be aware that something is happening with the system. It's a case by case scenario. Open a ticket using the chatbot.

Re: Subscription change not applied

Dani8 — Wed, 09 Apr 2025 11:59:52 GMT

Thanks for your reply!
Unfortunately I did not get a screenshot but I’ve opened a ticket with an agent. Hopefully they reply soon!

Re: Subscription change not applied

Dani8 — Wed, 09 Apr 2025 12:17:23 GMT

Thank you for the links!