topic Re: Unable to use data in Get Support

Unable to use data

ssfreaky — Tue, 04 Jan 2022 23:06:35 GMT

I use a iphone 6s plus, and since a few months ago I realized I can't use data anymore.

I have had no prior issues with data and no settings have been changed.

Things that I have tried:
- restarting phone (it works for a bit, then doesn't after a while)

- checked APN settings

- made sure I have data remaining on account.

Please help

Re: Unable to use data

LEGO — Mon, 04 Jun 2018 17:06:46 GMT

@ssfreaky

You might find this helpful for troubleshooting: click here

If you have recently upgraded your iOS, you may consider downgrading it.

EDIT: Go to Settings > General > Reset > tap "Reset Network Settings". The phone will automatically restart. Let me know if this solves your issue.

Re: Unable to use data

meocon — Mon, 04 Jun 2018 17:32:00 GMT

@ssfreaky did you try to update to newest iOS by OTA? If yes, I recommend you should restore & update via iTunes that makes your phone smoother. I got that problem before but after I restored via iTunes everything is good until now 🙂 good luck

Re: Unable to use data

ssfreaky — Mon, 04 Jun 2018 17:51:42 GMT

I'll give this a try. Thanks

Re: Unable to use data

CS_Agent — Mon, 04 Jun 2018 18:20:06 GMT

Hello ssfreaky,

Thank you for reaching out to us.

For reminder, you need to make sure to set the right APN by referring to this link: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906/jump-to/first-unread-message

In order to better assist you in regards to your data usage issue, please send us a private message.

Cheers

Abdoulaye