topic Re: trying to register but web server error, now where IS my acct # located? in Get Support

trying to register but web server error, now where IS my acct # located?

melanie_c — Wed, 09 Apr 2025 04:28:03 GMT

I was trying to first time register and things were going ok, until after I entered my password and clicked 'continue' and web server error came up .. it was for the 'host'. I am doing this all on my laptop/desktop and the internet didn't get disconnected. Using goggle chrome.

The page suggestion was to try again in a few minutes, so I did maybe 4 mins later by pressing the web browser 'reload'. I had no idea on "what exactly was the step to try again"? Then logged into my account, but not able to see my public mobile acct #. I know from talking to someone where I bought a SIM card they said to make note of that acct #, in case I needed to return the SIM (they need #), though they prefer not to refund SIM cards. The only thing on my dashboard was a few things and I added my ph#.

Has anyone had a server error with the host? I have a screen shot if that's helpful? I am asking the community as the steps for trying to submit a ticket wasn't working 😞

More importantly, can someone help me -directions on WHERE to find my acct#? Not sure I want to buy a plan and pay until I know things are ok, now and future reference of acct # is great.

Things are usually fine with me and the internet but not this time. Grateful for your help with my few questions. Thanks.

Re: trying to register but web server error, now where IS my acct # located?

melanie_c — Wed, 09 Apr 2025 04:40:10 GMT

WAIT .. I realized that the acct # thing may not happen until after I sign up for a plan? Excuse me, I am getting tired and wasn't thinking clearly. In any case, can someone explain to me, at WHAT point I would see an account #? Thanks.

Re: trying to register but web server error, now where IS my acct # located?

BKNS27 — Wed, 09 Apr 2025 07:59:46 GMT

@melanie_c

Try login to your account on the PM app on your phone then go to the Account tab and it will show your account number information.

Re: trying to register but web server error, now where IS my acct # located?

melanie_c — Fri, 11 Apr 2025 00:06:03 GMT

Thanks. I don't use apps and please don't encourage I set up 🙂 So there's no way of seeing account # when on the website/desktop? If so, that doesn't make sense to me. For any business/service, if an account is created ALL information shall be seen no matter how that login is.

If anyone can help me with the steps for submitting a service ticket? All I need is the URL. I suppose it's easy but I had trouble the other day.

Re: trying to register but web server error, now where IS my acct # located?

computergeek541 — Fri, 11 Apr 2025 01:32:40 GMT

@melanie_c wrote:
Thanks. I don't use apps and please don't encourage I set up

Customers are required to use the app to complete activation.