New Subscription - cannot receive calls

Blue_box — Wed, 09 Apr 2025 03:41:34 GMT

Hi, I installed my new public mobile sim and followed the setup procedure. I am now have a ported number registered to the public mobile network. I have data and can send calls, but cannot receive them. How can I get this functionality?

Re: New Subscription - cannot receive calls

softech — Wed, 09 Apr 2025 03:45:36 GMT

@Blue_box

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic New Subscription - cannot receive calls in Get Support

New Subscription - cannot receive calls

Re: New Subscription - cannot receive calls