topic Re: Chaging subscription plans in Get Support

Chaging subscription plans

Pixie2 — Tue, 08 Apr 2025 20:05:12 GMT

Last month I tried switching my subscription plan but it didn't take effect. I've tried again for this upcoming month's renewal. Wondering what I may have done wrong? I did they same for my mother's plan and it also didn't work.

Re: Chaging subscription plans

Pixie2 — Tue, 08 Apr 2025 20:06:25 GMT

Here is screen shot of last month

Re: Chaging subscription plans

TheSterlinger — Tue, 08 Apr 2025 20:07:56 GMT

Hi @Pixie2 clear cache and sign in again. Any changes?

Re: Chaging subscription plans

ORNGNBLK — Tue, 08 Apr 2025 20:07:58 GMT

@Pixie2 great job saving the screenshots. Please reach out to a CS_agent using this link and let them know about the issue. They should be able to switch it to your desired plan. Hope this helps

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Chaging subscription plans

computergeek541 — Tue, 08 Apr 2025 20:11:19 GMT

@ORNGNBLK wrote:
@Pixie2 great job saving the screenshots. Please reach out to a CS_agent using this link and let them know about the issue. They should be able to switch it to your desired plan. Hope this helps
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Whenever possible, customers should be using the chatbot to open tickets. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Sending a private mesasge directly to CS_Agent without opening a proper ticket will result is slower service.

Re: Chaging subscription plans

BKNS27 — Tue, 08 Apr 2025 21:14:53 GMT

@Pixie2

On your screenshot, it didn’t show when the current subscription expires and when the change subscription starts.

This will be your answer.

Re: Chaging subscription plans

computergeek541 — Wed, 09 Apr 2025 00:19:41 GMT

@BKNS27 wrote:
@Pixie2
On your screenshot, it didn’t show when the current subscription expires and when the change subscription starts.
This will be your answer.

The screenshots do show that information. There isn't any way to make it say that a plan takes effect on a certain date the way that is shown in the screenshots. That's the date thate new plan was supposed to begin but for some reason, it didn't happen.