topic Re: Major network problems in Get Support

Major network problems

G6q — Tue, 08 Apr 2025 21:13:25 GMT

For the past hour i'm having issues trying to make calls, not receiving texts or calls.

I was able to make some calls but about 90% of my attempts fail but it randomly works. It dials but nothing happens then disconnects maybe 30 seconds later.

I received one call and asked them to call back 20 mins later, but they apparently cannot call me. I cannot successfully call them back. I was supposed to receive a confirmation text, that did not work either.

I have tried scanning for networks and restarting the phone, no effect.

Data works fine.

This appears to be a network issue.

Re: Major network problems

hairbag1 — Tue, 08 Apr 2025 21:37:38 GMT

@G6q

are you in parts of Ontario affected by recent winter storm ? News reports today, still near 40,000 without permanent power due toy broken poles / hardware. Could be restoration efforts affecting your service today.

Re: Major network problems

hairbag1 — Tue, 08 Apr 2025 21:40:41 GMT

@G6q

are you in parts of Ontario affected by recent winter storm ? News report today say as many as 40,000 customers still without permanent power. Broken poles and hardware are slowly being repaired. Could be outages are affecting you today.

Re: Major network problems

hairbag1 — Tue, 08 Apr 2025 21:46:52 GMT

@G6q

you in parts of Ontario who went through recent winter storm ? Recent news report as many as 40, 000 still without power. Broken poles / wires being replaced asap. Could be you're affected too.

Re: Major network problems

Dunkman — Tue, 08 Apr 2025 22:46:00 GMT

@G6q

Where do you live? Which phone are you using?

There was a known outage in Eastern Canada and several customers in the Manitoba area were having network issues this morning.

https://www.telus.com/en/ab/outages

Re: Major network problems

G6q — Tue, 08 Apr 2025 22:56:34 GMT

Southern Ontario, LG G8x

Re: Major network problems

G6q — Tue, 08 Apr 2025 23:08:22 GMT

Still having the same problem now

Re: Major network problems

hTideGnow — Tue, 08 Apr 2025 23:12:30 GMT

hi @G6q

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, it might affect voice calls for phones that has only 850 Band 5 on the phone but lack 1900 Mhz, those phone people bought in other country. If you phone has 1900 Mhz, if your phone are those that sold in Canada, it likely won't impact you, you won't see any service degrade

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Major network problems

G6q — Tue, 08 Apr 2025 23:24:11 GMT

I bought my phone in Canada from Costco, though not sure how to check if this issue affects it or not.

Re: Major network problems

BKNS27 — Tue, 08 Apr 2025 23:25:41 GMT

@G6q

Set your phone on 4G/LTE and see if that helps.

Re: Major network problems

slusagm — Tue, 08 Apr 2025 23:28:57 GMT

are you in Manitoba or some Maritime provinces or Alberta? there are couple ongoing mobile outages with PM this week

with LG phone, also try Reset Network Settings

Re: Major network problems

G6q — Tue, 08 Apr 2025 23:31:05 GMT

@BKNS27 wrote:
@G6q
Set your phone on 4G/LTE and see if that helps.

How do i do this?

Re: Major network problems

G6q — Tue, 08 Apr 2025 23:32:18 GMT

@slusagm wrote:
are you in Manitoba or some Maritime provinces or Alberta? there are couple ongoing mobile outages with PM this week

Southern Ontario

with LG phone, also try Reset Network Settings

Where is this option?

Re: Major network problems

slusagm — Tue, 08 Apr 2025 23:36:07 GMT

Settings > System > Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings

Re: Major network problems

Dunkman — Tue, 08 Apr 2025 23:57:38 GMT

@G6q

@G6q wrote:
Southern Ontario, LG G8x

As mentioned earlier, likely an issue with your phone (older) not being able to access the PM network. It is not VoLTE compatible with Public mobile network. With the refarming of the 850 MHz band, then your voice will be depended on only the 1900 MHz band. That is hit and miss depending on your location. If you put the SIM card in a newer VOLTE compatible phone, your talk service should be fine.

https://www.publicmobile.ca/en/get-help/articles/volte

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Major network problems

G6q — Wed, 09 Apr 2025 00:10:04 GMT

@slusagm wrote:
Settings > System > Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings

If i do this will it wipe all my save WiFi passwords?

Re: Major network problems

G6q — Wed, 09 Apr 2025 00:12:04 GMT

@Dunkman wrote:
@G6q
@G6q wrote:
Southern Ontario, LG G8x
As mentioned earlier, likely an issue with your phone (older) not being able to access the PM network. It is not VoLTE compatible with Public mobile network. With the refarming of the 850 MHz band, then your voice will be depended on only the 1900 MHz band. That is hit and miss depending on your location. If you put the SIM card in a newer VOLTE compatible phone, your talk service should be fine.
https://www.publicmobile.ca/en/get-help/articles/volte
https://www.publicmobile.ca/en/get-help/articles/850-turndown

**bleep**, my phone is not on that very short list

Re: Major network problems

hairbag1 — Wed, 09 Apr 2025 00:22:41 GMT

@G6q

news reports as many as 40,000 customers still without power in parts of Ontario that were affected by late winter storm. Many broken poles and hardware to replace. You might be feeling results of somma that issue too.

Re: Major network problems

G6q — Wed, 09 Apr 2025 00:23:06 GMT

When i google G8x and VoLTE it says it can be done but i can't find the option to enable it.

Re: Major network problems

G6q — Wed, 09 Apr 2025 00:25:06 GMT

Some examples

https://videotron.tmtx.ca/en/topic/lg_g8xthinqdualscreen/using_voice_over_lte_volte.html#step=4

https://forums.redflagdeals.com/how-confirm-if-volte-enabled-2624453/

https://www.telus.com/en/support/article/how-to-use-volte#how-to-activate-ltevolte-on-your-mobile-device