topic Re: Outage? in Get Support

Outage?

I_am_oasis — Tue, 08 Apr 2025 11:54:43 GMT

Not getting anything more than H+ at the moment. Any known outages in the Manitoba area?

Re: Outage?

hTideGnow — Tue, 08 Apr 2025 12:14:12 GMT

hi @I_am_oasis

what phone do you have?

there is no outage in Manitoba at this moment.

it has a degrade service alert for "Eastern Canada", but I doubt MB is part of that alert

https://www.telus.com/en/mb/outages

Re: Outage?

I_am_oasis — Tue, 08 Apr 2025 12:20:09 GMT

Pixel 7.

I tried to restart the phone. No resolution. I turned off phone, pulled the sim for 20 mins and put it back in and turned on phone. Same issue. Only shows H+ in the top right hand of screen but no data. I'm able to receive text messages.

Re: Outage?

I_am_oasis — Tue, 08 Apr 2025 12:23:48 GMT

I also have preferred network type set to 5G. No recent updates. No recent installs of 3rd party software.

5G was working yesterday.

Re: Outage?

hTideGnow — Tue, 08 Apr 2025 12:23:52 GMT

hi @I_am_oasis

what phone do you have?

and you have another phone to test the sim card as well?

Re: Outage?

I_am_oasis — Tue, 08 Apr 2025 12:32:09 GMT

So it appears it might be the sim card? Or my account?

I took the PM sim and put it in my s21. LTE. I took the s21 Bell MTS sim card and put it in my Pixel 7. 5g. So I know it's not the pixel 7 hardware but something to do with the sim and the phone combined?

Re: Outage?

I_am_oasis — Tue, 08 Apr 2025 12:39:07 GMT

My apologies. What I meant to say was if I put the PM sim in my S21, I see LTE but still no data capability.

Re: Outage?

bbbbn — Tue, 08 Apr 2025 13:11:56 GMT

Same here. iphone 15. It says 3G, which means no data. Calls work, and text seems to work.

Re: Outage?

hTideGnow — Tue, 08 Apr 2025 13:19:18 GMT

hi @bbbbn data should work on 3G as well.

and which area you are at?

Re: Outage?

bbbbn — Tue, 08 Apr 2025 13:25:25 GMT

metro/ capital region. Whenever it connects with 3g, websites won’t load. It’s fast enough to connect to a vpn, so I know it’s technically tx/rx data, but effectively there is no connection.

I can’t try changing sim cards etc right now.

Re: Outage?

I_am_oasis — Tue, 08 Apr 2025 13:45:36 GMT

Winnipeg

Re: Outage?

Knarf_c — Tue, 08 Apr 2025 14:16:20 GMT

I’m currently only getting 3G on my iPhone 13 in Winnipeg, whereas I normally get 5G.

Re: Outage?

hTideGnow — Tue, 08 Apr 2025 14:17:58 GMT

hi @I_am_oasis

yes, we have another member also in Winnipeg has the same issue

Try changing the network mode to 3G and hope it works for now

Re: Outage?

bbbbn — Tue, 08 Apr 2025 14:26:44 GMT

Is it enough for you to access the web and emisl?

Whenever I get 3G, it usually means Telus/Public Mobile are having issues

Re: Outage?

bbbbn — Tue, 08 Apr 2025 14:27:27 GMT

Three people now.

Re: Outage?

bbbbn — Tue, 08 Apr 2025 15:31:07 GMT

It is now back to 5G (with working data)