topic Re: No service in Get Support

No service

Lyn0520 — Tue, 08 Apr 2025 14:05:49 GMT

Hi i don't have network.. my account is up and always paid on time, I tried restarting my phone, resetting network and connections but still no service ..

Re: No service

hTideGnow — Tue, 08 Apr 2025 14:09:09 GMT

hi @Lyn0520

are you in Eastern Canada? there is current service degrade issue in Eastern Canada

https://www.telus.com/en/bc/outages

Also, try setting network mode to 4G or LTE or 3G and test

Re: No service

Meow — Tue, 08 Apr 2025 14:10:24 GMT

It could be temporary service outage. Chet it here:

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

https://istheservicedowncanada.com/

But minor outages might not be reported... Did you try your SIM in another phone to determine is it your phone or service issue?

Re: No service

Lyn0520 — Tue, 08 Apr 2025 14:11:40 GMT

No I'm in winnipeg

Re: No service

Lyn0520 — Tue, 08 Apr 2025 14:13:13 GMT

Oohh so it's not just me.. I'm in winnipeg and I see almost all Canadian cities are affected.. that's crazy

Re: No service

hTideGnow — Tue, 08 Apr 2025 14:15:18 GMT

hi @Lyn0520

the isservicedown site is not 100% accurate, they included many other non-mobile issues there, that's why you see many cities. Also, the complains you see on that site could be days old, not current

but if you are in MB, look like there is an issue there