Network not working in my kid's watch

elox — Tue, 08 Apr 2025 20:31:43 GMT

Hello. I ordered a sim card and subscribed to a plan. The network doesn't work in my kids watch. I tried the sim in my phone to be sure it was not defective, and worked in it. I know that you cannot refund the sim card, but can you please refund the plan? Thank you!

Re: Network not working in my kid's watch

hTideGnow — Tue, 08 Apr 2025 12:52:32 GMT

hi @elox

kids watch might not have all the bands needed for PM. And in your case, likely the watch missed the required bands

you can try to ask PM for a refund because the activation didn't work.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Network not working in my kid's watch in Get Support

Network not working in my kid's watch

Re: Network not working in my kid's watch