topic Re: 3g Plan Increase cost in Get Support

3g Plan Increase cost

SSI — Tue, 08 Apr 2025 01:41:20 GMT

Notice under my accounts that my 3 g subscription has increased in price $120 for 90 days to $210 for 90 day without notice. Please advise why or is this an error.

Re: 3g Plan Increase cost

Chalupa_Batman — Mon, 07 Apr 2025 22:17:00 GMT

@SSI wrote:
Notice under my accounts that my 3 g subscription has increased in price $120 for 90 days to $210 for 90 day without notice. Please advise why or is this an error.

Hello @SSI

This has happened to a lot of folks. It's just a system error and should clear up within a few days.

If you DO get changed that before it's fixed, then please create a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 3g Plan Increase cost

hTideGnow — Mon, 07 Apr 2025 22:17:32 GMT

hi @SSI

it is just a glitch. You are at least the 3rd person in this week have the problem. But as it is just a system glitch, ask PM support agent to fix it

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

At the same time, your plan, $120 for 90 days, which is $40 per 30 is not that cheap. Check your My Account and pick plan that is cheaper with more data

Re: 3g Plan Increase cost

TheSterlinger — Mon, 07 Apr 2025 22:19:06 GMT

From my understanding, at least not with my plan which I've had for years, plans don't usually increase.

However, I have seen a few people on 90 days plans saying there plans have increased now.

I would open a ticket with Public Mobile to inquire on that.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: 3g Plan Increase cost

Yummy — Mon, 07 Apr 2025 22:55:44 GMT

PM plans customers currently hold might increase in price but it is extremely rare and will not proceed without notice.
Few customers reported this 90 days plan price change but unless you WERE charged, ignore it.

Re: 3g Plan Increase cost

Phil_Adelphus — Tue, 08 Apr 2025 11:53:12 GMT

@SSI Have you checked out the currently available plans to change to in your account? There are likely better plans available than the one you have right now.