topic Re: Incoming calls are not working in Get Support

Incoming calls are not working

Dave_PM — Tue, 08 Apr 2025 02:10:02 GMT

I have stopped receiving incoming calls from today ( possibly even before today)

I can call other number, my subscription is active but when someone calls me, they are routed to voicemail.

I was informed about it today by a friend and that is when I got to know about it

Anyone else facing same issue. I have restarted my iphone 2 times but the issue still exists.

Re: Incoming calls are not working

BKNS27 — Tue, 08 Apr 2025 02:38:23 GMT

@Dave_PM

You might want to double check to see if you blocked your friend’s number or Silenced Unknown Caller if they are not in your Contact list.

Go to Settings>Phone>Blocked Contact and Silence Unknown Caller.

Re: Incoming calls are not working

TheSterlinger — Tue, 08 Apr 2025 02:38:31 GMT

@Dave_PM which iPhone do you have? It could be the results of lack of VoLTE on your phone.

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: Incoming calls are not working

Dunkman — Tue, 08 Apr 2025 04:45:19 GMT

@Dave_PM

Does text and data work?

Might worth trying a network reset of your phone. Note: this will erase any saved Wifi passwords.

Re: Incoming calls are not working

Phil_Adelphus — Tue, 08 Apr 2025 11:50:34 GMT

@Dave_PM Make sure you don't accidentally have do not disturb enabled, or airplane mode. Sometimes with iPhones the left side button gets accidentally switched to "silent" also.