topic Re: No Signal SOS in Get Support

No Signal SOS

David104 — Mon, 07 Apr 2025 23:07:37 GMT

I recently moved my number from another provider. Did the confirmation text from the previous provider. Followed all the steps in the guide. I tried contacting an agent but cannot log in because they sent a text to the phone number I said I have no signal from. Therefore, logically, I wouldn't get a text. 6 hours later, my phone is still showing no signal SOS. Can't make or receive calls/texts. And my credit card has already been billed. Hopefully, this is not a scam.

Re: No Signal SOS

eddieO — Mon, 07 Apr 2025 23:15:53 GMT

@David104, don't worry it's not a scam. Have you tried to restart your phone? Sometimes this clears up issues like this. If it still does not help just wait to hear back from a support agent or try creating another ticket if it's been quite a while.

Re: No Signal SOS

BKNS27 — Mon, 07 Apr 2025 23:19:38 GMT

@David104

Try rebooting your phone by powering off then power back on.
If that didn’t work, there could a provisional issue with the SIM you need to contact a CS_Agent to reset for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Signal SOS

David104 — Mon, 07 Apr 2025 23:22:47 GMT

Thanks so much for your response, Eddie. I've restarted my phone 3 times already. I'll try submitting another ticket. Not sure how they will be able to reach me if my phone has no signal right now. My previous service from my old carrier has been canceled too.

Re: No Signal SOS

cellphoneuser1 — Tue, 08 Apr 2025 01:06:37 GMT

@David104 wrote:
Thanks so much for your response, Eddie. I've restarted my phone 3 times already. I'll try submitting another ticket. Not sure how they will be able to reach me if my phone has no signal right now. My previous service from my old carrier has been canceled too.

Customer support agents contact customers by sending a privatte messager to you on this website. It's very rare that Public Mobile will contact you for support issues any other way, so wait for private message in your inbox from CS_Agent.