topic Re: Cannot login, keeps looping in Get Support

Cannot login, keeps looping

ALH-15 — Mon, 07 Apr 2025 19:46:09 GMT

I bought a subscrption plan but i cannot login. It keeps asking to login, then send the 6digit code & keeps repeating. How can I finish setting up my plan?

Re: Cannot login, keeps looping

hTideGnow — Mon, 07 Apr 2025 19:44:00 GMT

hi @ALH-15 did you ask to port your number into PM? the 6 digits code might have sent to your old carrier sim card if the port is not completed yet

you can also try login using Incognito/private/secret mode on your browser

if same, ask PM support to check. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot login, keeps looping

BKNS27 — Mon, 07 Apr 2025 20:07:00 GMT

@ALH-15

Did you try login on the PM app on your phone and have the 2FA code sent to your email by clicking on Resend Code/Didn’t Receive Code.

Re: Cannot login, keeps looping

ALH-15 — Tue, 08 Apr 2025 00:06:42 GMT

Yes, numerous times & its the same thing. It never gives me didnt receive code option.

Re: Cannot login, keeps looping

ALH-15 — Tue, 08 Apr 2025 00:11:31 GMT

Its a new phone activation so I dont need to port. Ive also submitted 2 tickets & CS agents are not replying.

I need real help

Re: Cannot login, keeps looping

cellphoneuser1 — Tue, 08 Apr 2025 01:03:51 GMT

@ALH-15 wrote:
Its a new phone activation so I dont need to port. Ive also submitted 2 tickets & CS agents are not replying.
I need real help

We're customers here and don't have access to your account. You'll need to wait for the CS_Agent reply. Only they can help with this.