topic Re: Problem to new subscription twice in Get Support

Problem to new subscription twice

John278 — Mon, 07 Apr 2025 18:48:02 GMT

I change the subscription effective in next renew date but I want to change to another subscription in next renewal date but it keep loading looping and I won’t change for me.

can I change to new subscription more than one time at next renewal date?

Re: Problem to new subscription twice

hTideGnow — Mon, 07 Apr 2025 18:49:18 GMT

hi @John278

could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem to new subscription twice

John278 — Tue, 15 Apr 2025 21:31:27 GMT

I am not change to new subscription until it confirms the renewal date. Make sure all my subscriptions are canceled