topic Re: I lost my phone in Get Support

I lost my phone

Coltonk — Mon, 07 Apr 2025 19:58:18 GMT

I lost my phone, how can I get a new Sim card and recover my old phone number?

Re: I lost my phone

Handy1 — Mon, 07 Apr 2025 17:16:44 GMT

@Coltonk Pick up new public mobile SIM card Telus Koodo store or order one from the app and log into your account and sim swap the SIM card ( change sim )and you will keep same phone number and plan , if you have any trouble you can ask support to sim swap the number for you also . Another option if your phone is eSIM compatible you can just log into your account and get eSIM instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I lost my phone

Yummy — Mon, 07 Apr 2025 17:17:35 GMT

Buy a new SIM either from PM on-line or if you find it in Telus or any other store.
Log in to your account and go to Profile where you can do this:

- Change phone number

- Change SIM number - this will transfer your number to new SIM.

- Transfer Phone Number

Re: I lost my phone

Chalupa_Batman — Mon, 07 Apr 2025 17:21:34 GMT

Hello @Coltonk

First, log into your account and place your account/phone lost or stolen.

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone

If you're unable to log into your account, please create a ticket so a CS Agent may assist you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Once you have purchased your new SIM card, you can update it here.

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number