topic Re: SIM card in Get Support

SIM card

Jose19 — Mon, 07 Apr 2025 13:34:33 GMT

Trouble with sim card

Re: SIM card

hTideGnow — Mon, 07 Apr 2025 13:57:15 GMT

hi @Jose19

what troubles you have exactly? What model of phone do you have? are you new or existing customers?

your sim not connecting to the network at all?

Try Reset Network Settings. And try your sim on another phone

Re: SIM card

Jose19 — Mon, 07 Apr 2025 14:09:46 GMT

Trying to reactivate my number

Re: SIM card

Jose19 — Mon, 07 Apr 2025 14:11:16 GMT

Trying to activate my number again

Re: SIM card

hTideGnow — Mon, 07 Apr 2025 14:15:05 GMT

hi @Jose19

so, you have a suspended account? how long the account suspended for? If over 90 days, the account would have been closed and you need a new sim card and create a new account

Re: SIM card

Jose19 — Mon, 07 Apr 2025 14:18:51 GMT

Am I able to keep old number it’s quite important I keep old number

Re: SIM card

hTideGnow — Mon, 07 Apr 2025 14:20:37 GMT

hi @Jose19

hard to say. You will need to check with PM support agent directly. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card

Jose19 — Mon, 07 Apr 2025 14:23:09 GMT

How do I exactly do that

Re: SIM card

Phil_Adelphus — Mon, 07 Apr 2025 14:27:14 GMT

@Jose19 Click on the link ending in 22437 that @hTideGnow gave you, fill in the text box and then tap Send