topic Re: New user - no connection in Get Support

New user - no connection

Athenato31 — Mon, 07 Apr 2025 02:42:00 GMT

Hello, I am a new user and ported my line over to Public mobile from Telus about 4 hours ago. I have restarted the phone, reset network settings, removed and reinserted the SIM card. However, the phone still has no connection. Is there any way a ticket can be created for support to assist?

Re: New user - no connection

softech — Mon, 07 Apr 2025 02:47:11 GMT

@Athenato31 if your PM sim card cannot even connects, it is a sim provisioning issue. Easy fix for PM but you will need to engage them by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New user - no connection

hairbag1 — Mon, 07 Apr 2025 02:50:58 GMT

@Athenato31

were you attempting to port your old number to your new Public Mobile account ?

clipped from Help Files...

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Re: New user - no connection

Sansan — Mon, 07 Apr 2025 02:47:03 GMT

Hi, you can use the chatbot link https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that doesn't t work then use the next below to send a direct message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New user - no connection

Athenato31 — Mon, 07 Apr 2025 14:06:11 GMT

Resolved - I ended up setting up a eSIM as my old provider didn’t have a eSIM available.

Re: New user - no connection

Athenato31 — Mon, 07 Apr 2025 14:06:27 GMT

Resolved - I ended up setting up a eSIM as my old provider didn’t have a eSIM available.