topic My credit card expired and the app refuses to accept my new card or a different card. in Get Support

My credit card expired and the app refuses to accept my new card or a different card.

Hopper146 — Mon, 07 Apr 2025 01:30:54 GMT

any ideas?

Re: My credit card expired and the app refuses to accept my new card or a different card.

Sansan — Mon, 07 Apr 2025 01:40:06 GMT

If you have iPhone unstall the app and re-install to clear cache and try again.

If using Android, pull down the screen from the top 2-3 times to clear cache and try again.

See if enabling location will help. Try calling *611 from your phone to make a payment that way also.

Re: My credit card expired and the app refuses to accept my new card or a different card.

Hopper146 — Mon, 07 Apr 2025 02:11:35 GMT

tried reinstalling. nope. Tried 611, will only accept credit card on file. Tried enabling location. nope. Any other ideas?

Re: My credit card expired and the app refuses to accept my new card or a different card.

Sansan — Mon, 07 Apr 2025 02:42:31 GMT

Hmm, this has been on going for a long time now.

Dont try it again today. Try once tomorrow using secret mode with the link below.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

If it doesn't work, you might have to go to a gas station and ask if they sell Public Mobile Vouchers and load that way.

https://myaccount.publicmobile.ca/en/account/payment/payvoucher

Re: My credit card expired and the app refuses to accept my new card or a different card.

Dunkman — Mon, 07 Apr 2025 02:50:40 GMT

@Hopper146 wrote:
tried reinstalling. nope. Tried 611, will only accept credit card on file. Tried enabling location. nope. Any other ideas?

@Hopper146

Maybe try on the website instead. Might need to clear cache, incognito mode or a different web browser. Or try on a different device.

Re: My credit card expired and the app refuses to accept my new card or a different card.

Hopper146 — Mon, 07 Apr 2025 02:53:00 GMT

Tried that also. no luck, 2 different active credit cards. Unable to process.

Re: My credit card expired and the app refuses to accept my new card or a different card.

Dunkman — Mon, 07 Apr 2025 03:09:46 GMT

@Hopper146 wrote:
Tried that also. no luck, 2 different active credit cards. Unable to process.

@Hopper146

Unfortunately, a glitchy system. Sometimes your credit card gets "locked" out for about 24 hours if you try too many times to change/charge. Might want to try tomorrow.

If your service is down and need payment right away, buying a payment voucher (from Shoppers, gas stations like Shell) will get your service back and running immediately. Or other option is online muskbird.com (service fee applies).