topic Re: not receiving code for new number in Get Support

not receiving code for new number

reyner — Mon, 07 Apr 2025 00:37:50 GMT

I got a new sim and selected a new number, they are sending a code for verification to the new number but Im not receiving any message

Re: not receiving code for new number

Chalupa_Batman — Mon, 07 Apr 2025 00:48:32 GMT

@reyner wrote:
I got a new sim and selected a new number, they are sending a code for verification to the new number but Im not receiving any message

Hello @reyner

There should be an option that says "Didn't Get Code?". Click on that and choose the Email option if it's there. If it's not there, then please create a ticket for assistance.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: not receiving code for new number

Dunkman — Mon, 07 Apr 2025 00:48:10 GMT

@reyner

Did you activate a physical SIM card or eSIM card?

Did you complete your activation via the PM app or the website? If via website, you will need to finish off the activation on the PM app.