topic Porting from Fizz in Get Support

Porting from Fizz

darkmax1234 — Sun, 06 Apr 2025 23:28:44 GMT

Hello, I’m trying to port my phone number from Fizz, followed the account number by adding 0000 at first but the transfer failed

thank you for your help!

Re: Porting from Fizz

Dunkman — Sun, 06 Apr 2025 23:36:20 GMT

@darkmax1234

Do you have any service wth your PIM SIM card? If your port is stuck, you should still be able to dial out and sent outgoing texts. Data also should be working. Just unable to receive texts or calls on your ported number.

Re: Porting from Fizz

darkmax1234 — Mon, 07 Apr 2025 00:33:14 GMT

Fizz is still active and PM esim has no number

Fizz has sent their sms transfer which I replied Yes
Then, received a telus sms telling the transfer has failed. So I’m stuck between.

Re: Porting from Fizz

Dunkman — Mon, 07 Apr 2025 00:46:01 GMT

@darkmax1234 wrote:
Fizz is still active and PM esim has no number
Fizz has sent their sms transfer which I replied Yes
Then, received a telus sms telling the transfer has failed. So I’m stuck between.

@darkmax1234

Did you receive an email from PM with QR code for eSIM?

Then your account is not likely set up properly and your port also failed.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It may take a few hours for CSA to respond.