topic Re: Payment processing not working in Get Support

Payment processing not working

Ponder — Wed, 09 Apr 2025 00:13:40 GMT

Does anyone know why Public is not able to process payments at this time, i.e., this afternoon, Sunday April 6th? It says to try again later, but it has been saying that for two hours.

Re: Payment processing not working

hairbag1 — Sun, 06 Apr 2025 22:31:44 GMT

@Ponder

give it another try using a laptop to sign in to your account...BUT...clear cash files and try using Firefox.

Re: Payment processing not working

Sansan — Sun, 06 Apr 2025 22:33:10 GMT

Regrettably, this is not new. This has been on ongoing issue for years. When you log on, use ingonto mode or clear cache first. Did you try on the app?

You can also call *611 from your phone and make a payment with the registered card on file if you know your pin.

Re: Payment processing not working

hTideGnow — Sun, 06 Apr 2025 22:59:46 GMT

hi @Ponder

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Payment processing not working

Ponder — Mon, 07 Apr 2025 20:49:43 GMT

Thanks to all three of you, hTideGnow, SanSan, and hairbag1. I messaged Public yesterday, but they did not reply, so I went to the library today to use WiFi there. I tried on my phone, different browsers, the phone app, different browsers on the library computer, cleared cache, incognito mode, set location, added more money to my account, but nothing worked. I messaged them again and someone responded quite quickly and set my new subscription manually and relatively quickly. I was on the edge of losing freaking mind. Thanks for all your suggestions though. Why it does not work is still a mystery. 🥴🥴🥴 So frustrating.

Re: Payment processing not working

Ponder — Wed, 09 Apr 2025 00:09:26 GMT

The customer service person said, "I can see on the web that the plan is only available for new activations". They gave me that subscription anyway. When I was logged into my account that plan was being offered to me and gave me the option of starting immediately or on renewal, so it was not a new activation since I could see it. I am guessing the coding programmers made an error, but anyway that is probably why I could not activate that subscription.